Apni Saltanat is a marketplace platform that connects independent buyers and sellers (Sellers) across Pakistan. Transactions are conducted directly between buyers and sellers.
As a platform, Apni Saltanat does not directly sell products and is not a party to transactions between buyers and sellers. However, we have established the following policies to ensure fairness.
Our goal is to ensure that every deal in the marketplace is a commitment to trust and quality.
If a product arrives damaged or defective, the Seller is fully responsible for compensation or replacement. Buyers should:
Document the DamageTake clear photos or videos of the damaged product and its packaging upon receipt.
Contact the SellerReach out via their WhatsApp or contact info on their store page within 48 hours of delivery.
Request ResolutionRequest either a full refund, replacement product, or partial compensation from the seller.
Escalate If NeededIf the seller is unresponsive or refuses, contact Apni Saltanat admin. Repeated offending sellers may be blocked.
- Returns must be requested within 3–7 days of delivery (unless the seller specifies otherwise).
- Products must be in their original condition — unused, undamaged, and in original packaging.
- Return shipping costs are typically the buyer's responsibility unless product was damaged or incorrect.
- Digital products, perishables, and personal hygiene items are not eligible for return.
Always check the individual seller's return policy on their store page before making a purchase.
- Refunds are processed directly by the seller to the buyer — Apni Saltanat does not process or hold any buyer payments.
- Refund methods include JazzCash, EasyPaisa, bank transfer, or any mutually agreed method.
- Refunds should be processed within 5–10 business days after the return is confirmed.
- Sellers who consistently refuse valid refunds may have their accounts suspended.
Refunds will not be issued in the following cases:
- Products returned after the return window has passed without prior seller agreement.
- Products that show signs of use, damage caused by the buyer, or missing original components.
- Buyers who change their mind about a purchase without any defect in the product.
- Products clearly described as "Final Sale" or "Non-Refundable" in the listing.
- Digital products or downloadable items once delivered.
- Custom-made or personalized products made to buyer specifications.
If a buyer and seller cannot reach a mutual agreement:
- Either party may contact the Apni Saltanat admin team for mediation.
- We will review evidence provided by both parties (photos, messages, etc.).
- Admin decisions are advisory — Apni Saltanat is not liable for enforcing private financial settlements.
- Sellers found acting in bad faith will face account suspension or permanent ban.
Contact us on WhatsApp: +92-301-1786494 for dispute assistance.
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